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Software Engineer

Luxembourg, Luxembourg

· Careers

WANTED: Help Desk Support level 1

We (Telecom Luxembourg International) are currently looking for a “Help Desk Support level 1” to integrate a fast-growing Luxembourgish company.

By joining the IT team, you will contribute to its growth and also become a superhero in the company by being THE support for all the users.

Do you want to participate in this adventure ?

 Your missions:

  • You mainly take up your responsibilities as a IT Helpdesk & Support Agent and aside from that you will be involved in dedicated ICT projects
  • You will provide on and offside technical support in French and English and ensure users are helped in a quick and efficient way.
  • You will solve several issues per day, mainly with WinDev (mandatory !!) MS Office applications like Word, Excel and Outlook.
    • An occasional password reset will be also part of your tasks and you will solve issues on Android and IOS.
  • You are the first contact for ICT Customers and provide a customer friendly approach and handling.
  • Knowledge of enterprises and network management
  • You communicate clearly with the users and make clear statements regarding the follow-up of their tickets.
  • You follow up and dispatch the support requests within the Service Level Agreements.
  • You report to the CTO and establish and maintain excellent contact with the Network and ICT Local Support teams

What we offer:

  • A permanent and internal contract that will provide you stability
  • An attractive salary, depending on your profile
  • No longer limit your holidays destinations in time or distance, you will have 26 paid days off to enjoy!
  • Integrate a fast-growing Luxembourgish company and evolve
  • Be part of a young and dynamic team with a family spirit to have a nice work environment
  • No more boring days, the missions will be different every day!

Do you want to meet your future team?

If you are interested in this attractive job opportunity, do not hesitate to send us your CV (PDF preferred). This position is handled by our Legal Department.


All the applications will remain totally confidential.

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